Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?
Standard delivery charges are $10 for vaporizer-enails units to most locations on the continental United States. Additional charges can apply to other areas. Accessory items can ship for less. Please contact us if you have any issues with calculating delivery.
Which payment methods are accepted?
We accept all major credit card providers, including VISA, MASTERCARD, DISCOVER, and AMEX.
What is the warranty?
Ditanium Vapor® all-in-one vaporizers have a limited Lifetime Warranty. Proof of purchase is required or registration on our website. We reserve the right to change or warranty policy without advanced written notice. Details are outlined below:
  • Vaporizers are warrantied from all manufacturers’ defects for a period of 1 year after purchase. Ditanium Vapor® will pay for all repairs and costs to ship the unit back to you, or send a replacement unit in the event your unit cannot be repaired. (Continental USA only, additional shipping fees may apply in your area)
  • In the unlikely event you experience a problem with your vaporizer within the first 90 days of purchase, Ditanium Vapor® will pay for all shipping costs to get the unit to us and back to you, and immediately repair or send a new unit upon receiving the defective. (Continental USA only, additional shipping fees may apply in your area.)
  • Any repairs needed after 1 year of purchase and before 3 years will be charged a $30 fee to repair and ship back to you. (Continental USA only, additional shipping fees may apply in your area)
  • All repairs after 3 years will be charged a $40 fee to repair and ship back to you. (Continental USA only, additional shipping fees may apply in your area)
  • We do not warranty glass components or color changing/oxidizing of titanium
  • We do not warranty damage or product abuse caused by the customer.
  • If your unit is determined to have been damaged by dropping or misuse, we will ask you to pay the $40 fee to repair and ship back to you even within the first 90 days of warranty period.
  • Do not send used hand or mouthpieces to us. If you refer to the vaporizer for use with any illicit substances, we can refuse to honor the warranty for product misuse. Careful what you mail and email please. Contact us at help@ditaniumvapor.com to initiate a warranty claim.
If you would like coupons and discounts on Ditanium Vapor products please sign up for our Warranty Rewards List.
 
How long will delivery take?
All standard units should ship within 24-48 business hours of your order. Custom orders can take longer to produce and shipment notification will be given. Most units arrive within 5 business days with standard ground shipping. Areas outside of the continental United States can take longer. You can track your order on our website by logging in to your account, and having your order number ready.
Is the titanium pure grade 2?
All of the metal used is pure Grade 2 titanium, selected for its superior heating properties. We have parts tested by a local minerals company, in a mass spectrometer machine. This completely incinerates the titanium, and ensures there are no dangerous metals present. For example, Grade 5 titanium and other alloys should never be used because of their levels of Aluminum and Vanadium.
How to become a wholesaler?
Please email a copy of your state resale license to info@ditaniumvapor.com or fax to 1-855-880-6563. Next, you will need to create an account on our site by visiting My Account. A representative will contact you shortly once we verify your information. When logged into your account, you can access our Wholesale Ordering, and pricing will be updated throughout the entire site. You can also phone us at 1-800-865-2947 10am-7pm MST for immediate assistance. Our Wholesale Ordering can be found as dropdown under our Shop page, under the My Account drop-down,  or in the Footer menu. You must be logged into an approved account to view wholesale pricing.  
How to become an affiliate to earn commissions?

Earning commissions as an affiliate is very easy to set up and maintain. Our store affiliate page is located in the footer menu of our website or Register to be an affiliate here.

Here's How It Works:

Affiliates earn commissions on product sales by simply referring people to our website that purchase products. No wholesale tax license or technical knowledge is needed. Our signup process is automated. We generate a custom URL link for you along with advertisements to place on your website, or social media pages. When someone clicks on your link and completes a purchase, you earn a commission on the sale. Sales and commissions can easily be tracked in real time on Our store affiliate page. Our default commission rate is 15% of the total purchase made without tax and shipment expense. We can customize rates for larger web entities or high volume affiliates. Please complete our SEND US AN EMAIL form, to discuss your situation with a representative once you've completed the sign-up process. You can also phone us at 1-800-865-2947 10am-7pm MST for immediate assistance. A minimal payout balance of $50 is required before Ditanium Vapor will issue payment. We issues commission payments on the 1st of each month. Some details are below or please visit our Affiliate Terms and Conditions Page for full details.
    • You must be 18 years or older to be part of this Program.
    • You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
    • You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. This is also used to provide you payment when sales are generated with your affiliate info.
    • You are responsible for maintaining the security of your account and password. Ditanium Vapor cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
    • You are responsible for all Content posted and activity that occurs under your account.
    • One person or legal entity may not maintain more than one account.
    • You may not use the Affiliate Program for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    • You may not use the Affiliate Program to earn money on your own Ditanium Vapor product accounts.

Thank your for interest in Ditanium Vapor's Affiliate Program!

What is your address for local pickup?

Local pick-up options are available in the Phoenix, AZ area for online orders. Please call ahead to arrange a time. 1-800-865-2947 from 10-7pm MST.

What is your refund policy

Ditanium Vapor's refund policy:

Any unused merchandise sold by ditaniumvapor.com can be returned within 30 days of purchase. Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, or credited to your account . Refunds will be issued to the original form of payment (credit card, PayPal, etc.) We do not refund shipping costs unless the item ordered was incorrect or defective. If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase.
 

Send us an email

info@ditaniumvapor.com

1-800-865-2947 (10am-7pm MST)

21616 N Central Ave #14

Phoenix, AZ 85024